Your satisfaction is our number one goal. If for any reason, you are dissatisfied with your purchase, you may return it within 7 days for a full refund or in 30 days to exchange it for another item. A long-term, professional relationship with our customers is important to us and we want to work hard to maintain it.
The products we sell represent the “best” in every price range. Each product that we carry must reflect our high standards of quality, performance, value and serviceability. Each must be a product we ourselves would be happy to have in our own homes. We constantly monitor changes in technology and what’s new in the marketplace to make sure we have the right equipment to fit your needs.
We promise to assist you with your purchase in a professional, friendly and personable manner. We don’t determine how you are treated by how much money you plan to spend. The staff members at Definitive Audio are career minded people with many years of experience and are constantly involved in ongoing education to help you make the right choices, always with your best interest in mind.
We feel that getting proper service and advice on the best available equipment shouldn’t have to cost more. This means you get carefully selected equipment at the lowest possible price. If any local authorized dealer (including Definitive Audio) advertises the same product at a lower price within ninety (90) days of your date of purchase, we will gladly refund the difference.
At Definitive Audio, we have trained experts that can make any audio or video system an integral part of your home. We can work with you, your designer or your architect to design an entertainment system that you can enjoy in any room in your house. Our expert technicians can install a simple pair of in-wall speakers in a second room or patio area, all the way up to a lifelike theater in your home.
Sometimes it’s difficult to decide which entertainment system would work best in your home while shopping in our store. On these occasions, our sales consultant will be glad to visit your home before recommending an audio or video system. With this free service, you can be sure you are selecting just the right components to meet your needs today and into the future.
We know that sometimes normal retail hours just won’t fit your schedule. So, in addition to our regular store hours, we make other times available by appointment. We will gladly accept your check, Visa, MasterCard or Discover card. Interest free financing is available with all purchases for qualified borrowers.
To insure that it’s easy for you to get your new purchase home, we offer expert delivery in the metropolitan Seattle area on most systems. To make sure that your new system performs the way that it should, and that you are comfortable with its operation, our trained professionals are available to meet with you at your home. Whether it’s technical help or questions on how things work, we’ll do our best to give you correct and prompt information.
We have what we believe to be the finest service technicians and the most advanced test equipment for quick and reliable repairs. We can deal with every category of equipment we carry, both in and out of warranty. When you need repairs on your Definitive Audio purchase or just have a simple question, we’ll be there for your peace of mind.
Should anything go wrong with any home audio component within 60 days, or 30 days on any video component, we will replace it with a new one if we can’t repair it within 5 working days.
Trade in any pair of speakers purchased from us within one year and receive your full purchase price back towards the retail selling price of any other pair of new speakers costing at least twice as much.